Question 1

What services does Monark Clean offer?

Accepted Answer

We offer a wider range of commercial cleaning services, including: 
-General Cleaning
-Carpet Cleaning
-Disinfecting and Sanitization Services
-Move In/ Move- out Cleaning
-Valet Trash Services
-Window Cleaning

Question 2

How do I get a Quote for cleaning services?

Accepted Answer

Getting a quote is simple! Just contact us via our website, phone, or email, and we’ll gather some details about your space, the services you need, and your preferred cleaning schedule. Based on this information, we’ll provide a customized, no-obligation quote.

Question 3

Do you offer one-time or recurring cleaning services?

Accepted Answer

We offer both! Whether you need a one-time deep cleaning or ongoing, scheduled services (daily, weekly, or monthly), we can accommodate your needs. Let us know your preferences, and we’ll create a cleaning plan that works best for your business.

Question 4

Are your cleaning products safe?

Accepted Answer

Yes! At Monark Clean, we prioritize both cleanliness and safety. We use eco-friendly, non-toxic cleaning products whenever possible, so your workplace remains safe for employees, clients, and the environment. If you have specific product preferences or concerns, just let us know.

Question 5

Do you clean after hours?

Accepted Answer

Absolutely! We understand that your business needs to stay operational during the day, which is why we offer flexible cleaning hours, including evenings and weekends. We’ll work with you to find the best times to clean without disrupting your daily operations.

Question 6

What areas do you serve?

Accepted Answer

Monark Clean proudly serves businesses in the Dallas-Fort Worth Metroplex. If you're unsure if we cover your area, feel free to reach out, and we’ll be happy to confirm.

Question 7

How long does a typical cleaning take?

Accepted Answer

The time it takes to clean depends on the size of your space and the services required. For example, an office cleaning may take 1-3 hours, while larger facilities may require more time. After assessing your space, we can give you a more accurate estimate.

Question 8

Do I need to be on-site during the cleaning?

Accepted Answer

No, you don’t need to be on-site during the cleaning unless you prefer to be. Our cleaning crews are trustworthy, professional, and trained to work independently. We can also arrange for key or access codes if needed to ensure a smooth service.

Question 9

Are your staff insured and background-checked?

Accepted Answer

Yes! All our cleaning staff are fully insured, background-checked, and trained to uphold the highest standards of professionalism and reliability. You can trust Monark Clean to provide dependable service every time.

Question 10

How can I make changes to my cleaning schedule or services?

Accepted Answer

We understand that needs can change, and we’re flexible! Simply contact us, and we’ll adjust your cleaning schedule or services to better fit your current requirements.

Question 11

What happens if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our top priority. If you're not fully satisfied with our cleaning, just let us know within 24 hours, and we’ll send a team to resolve any issues at no extra charge. We stand by the quality of our work!

Question 12

Do you provide carpet cleaning services?

Accepted Answer

Yes! Our professional carpet cleaning service uses advanced equipment to remove dirt, stains, and allergens from your carpets, leaving them fresh and clean. This service can be scheduled separately or as part of your regular cleaning package.

Question 13

How do I book a cleaning?

Accepted Answer

Booking is easy! You can either call us at 1-800-696-7178, fill out the contact form on our website, or send us an email at Contact@Monarkclean.com. We’ll get in touch with you to confirm your cleaning details and schedule a convenient time for service.

Question 14

What forms of payment do you accept?

Accepted Answer

We accept various payment methods, including credit cards, debit cards, and electronic bank transfers. Invoices are sent after services are completed, and payments are due within [X] days unless otherwise agreed upon.

Question 15

Are you able to handle specialized cleaning requests?

Accepted Answer

Absolutely! We’re happy to accommodate specialized cleaning requests, whether it’s a deep cleaning for a specific area, high-touch point sanitization, or post-construction clean-up. Just let us know what you need, and we’ll work to provide the right solution.

Frequently Asked Questions (FAQs)

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